ISO9000 is a family of a standard for quality management system. ISO9000 series is maintained by ISO (the International Organization for Standardization). ISO is a non-governmental organization that comprises a network of 157 countries to develop and publish international standard. Based on the eight quality management principle, ISO9000 series defines the framework of a Quality Management System.
The objective of the standard is to help the organization to achieve customer satisfaction by meeting or exceeding customer requirements through application of the system, its continual improvement and the prevention of nonconformity.
Customers recognize the value of ISO 9001 certified suppliers.
Companies should want to implement the ISO 9001 standard to improve their effectiveness and increase customer satisfaction.
The systematized continuous improvement could provide efficiency gains in all areas. Improving customer satisfaction would also improve sales and ultimately the bottom line.